How do I know when my order has been shipped?

You will be notified via email when your order is shipped out.


When can I expect my order?

We pride ourselves on shipping your order within 2-4 business days for non-custom items. If you purchased a custom item it will take up to 2 weeks for production. Expediting shipping does not expedite the production or fulfillment process, it only expedites the shipping time.


Can I make a change to my order?

To make a change to your order, please contact customer service over the phone at 1-800-ILLINOIS to indicate what changes you would like to make. After the call, we will work with you to fulfill your order with the changes you requested.  We are unable to guarantee changes made to a custom order item.  These items are purchased from our source when you place your order, specifically for your order.



What type of payment options do you accept?

We accept all major credit cards: American Express, Discover, MasterCard, and Visa.  We also accept PayPal as a form of payment.


Why do I have to pay sales tax?

Illinois residents will be charged the 9% Illinois Tax.


Do you offer gift cards?

We offer gift cards in our stores that can be used at both store locations (519 E Green St and 1602 S Neil St) and online. However, we do not accept Gameday Spirit gift cards at ANY of the University of Illinois varsity athletic events or specialty events.


How do I make a suggestion?

Suggestions are always welcome! Please reach out to our Customer Service Team at corporate through


How can I report an error on your site?

Errors can be reported to our Customer Service Team over the phone or through email. You can call us toll free at 1-800-ILLINOIS or you can email us at We are happy to correct any errors that may be on our site. Thank you!